Terms and Conditions

Please note that registration is a firm commitment to attend the PUBLIC EXPERIENCE. Please make sure you review and understand prior to purchasing a ticket.

Any changes to registration must be made AT LEAST 12 HOURS PRIOR TO SCHEDULED EVENT, otherwise, you will forfeit all tickets and new tickets would need to be purchased. NO EXCEPTIONS.

A fee of $15 will be applied to each rescheduled ticket. You are only allowed to reschedule once. All experiences must be rescheduled to a date no later than 60 days from the originally scheduled Event date. Any accumulated credit will be forfeited if the experience is not scheduled within 60 days of the original booked date. 

PLEASE PLAN ACCORDINGLY AND ALLOW AMPLE TRAVEL TIME TO COMPENSATE FOR NEW YORK & MIAMI CITY’S TRAFFIC AND DELAYED TRAINS.

Every participant should arrive 10 MINUTES PRIOR TO START TIME. The experience begins exactly at the scheduled start time - Guests who arrive 10 minutes after the scheduled start time will NOT be allowed to participate in the experience. NO EXCEPTIONS. Guests will forfeit that experience and will need to purchase new tickets for a later date.

Once the immersive experience starts, late guests are extremely disruptive to all participating guests and will not be allowed in.

NO REFUNDS ISSUED

Please note that the sculptures in Sculpture Without Sight are NOT taken home as they are only intended to be used as a tool in your exploration of the sense of touch.

Photo and Video

Unarthodox will take photos throughout the public event and provide the attending guests with a private link with all of the photos taken. These photos may occasionally be used for Unarthodox advertising and promotional purposes, including external media sources. In the event that you do not want your photograph taken, please advise staff at the beginning of the experience. The taking of photo and videos by guests are allowed, however, the filming of the entire event is strictly prohibited.

Special Requests

Our facility is wheelchair-friendly with a large elevator. Restrooms are also wheelchair accessible. Our chairs are rated at 220 pounds. If you required a sturdier chair, please let us know in advance and we will have one available. Any other special requirements, please notify us and we will try to accommodate them.

All participants must be 18 years of age or older. No liquor is allowed on the premises. Unarthodox is not responsible for any damaged, lost, or stolen personal property. Any items that are left behind, such as coats, will be kept for a period of 30 days before they are donated. Our facility is monitored 24 hours a day by closed-captioned T.V.